Almost eleven years ago we bought an Aeron Chair made by Herman Miller for my office. I first saw it at the Arizona Safety Congress and it had a high price but it felt really comfortable when I sat in it for a while. It has a lumbar support feature and I’d set my chair aside because it just wasn’t comfortable to me any longer. I didn’t even look at it, I just put it away and pulled out one of the other chairs I have. We went into a store for a back pillow the other day and they had a lot of expensive chairs including the Aeron and I thought about mine and mentioned it to the salesman. He advised me that my chair probably had a great guarantee with it perhaps for even twelve years. I didn’t remember when we had bought it but when I found the bill it was over ten years old and I was disappointed. Then I read the information on the chair and it has a twelve year guarantee on all parts and labor. It is a simple guarantee in English and there is no fine print. It just says that if anything goes wrong with the chair they will fix it or replace it. I went up and examined the chair and, sure enough, that lumbar support had a cracked base. I made a few calls and soon I will have it back, repaired.
As I get older I seem to be encountering more and more fine print and the print gets smaller and smaller and the exceptions on a guarantee seem to get longer and longer. I feel really good now about that chair. I’ll feel even better when it is back in place in my office. What kind of guarantee do you offer on the work you do each day?